Privacy Policy
Privacy Policy and Terms of Use
Welcome to iPlan
Our platform connects clients and vendors to simplify event planning. This Privacy Policy and Terms of Use outline how we collect, use, and protect your data while ensuring compliance with Saudi laws, Apple App Store, Google Play Store requirements, and global data privacy standards such as GDPR and CCPA. By using iPlan, you agree to the terms outlined below. These policies are subject to updates to reflect changes in regulations or operational practices.
Privacy Policy
Personal Data Collection and Usage
1.1 Types of Data Collected:
• We collect the following data to ensure optimal service delivery.
• Personal Information: Full name, phone number, and email address.
• Payment Information: Payment details for secure transactions.
• Location Data: For location-based vendor recommendations.
• User Preferences: Feedback and preferences to enhance your experience.
• Device Information: Device type, operating system, and usage statistics.
1.2 Methods of Data Collection:
We collect data through the following:
• User registration on the app or website.
• Booking requests or inquiries.
• Surveys, promotional offers, and feedback forms.
• Cookies and tracking technologies.
• Interactions with iPlan-affiliated platforms and links.
1.3 Purpose of Data Usage:
We use your data to:
• Facilitate seamless bookings between clients and vendors.
• Process payments securely.
• Enhance service through personalized recommendations.
• Fulfill legal and regulatory requirements.
1.4 Data Storage and Retention
All personal data is stored securely on servers compliant with Saudi laws and international standards. Data is retained only as long as necessary to fulfill service and legal requirements. Users may request data deletion at any time.
1.5 Data Sharing
• We do not sell personal data to third parties.
• Trusted Partners: Data may be shared with payment processors or analytics providers for service delivery
• Vendors: Data is shared with vendors to fulfill your booking requests.
• Aggregated Data: Non-personal statistical data may be used for performance analysis and platform improvement.
1.6 Children’s Privacy
• iPlan does not collect data from minors under 18 without parental consent.
• We verify parental consent through identification checks or other verification mechanisms.
• Parents may request data deletion at any time.
1.7 Cookies and Tracking
We use cookies to enhance your experience and collect analytical data. Users can manage cookie preferences through browser or app settings.
Terms of Use
2.1 Role of iPlan:
• iPlan serves as a platform connecting clients and vendors. Vendors are solely responsible for the quality of their services, while iPlan acts as an intermediary
• iPlan is not liable for vendor-related issues but will assist in dispute resolution.
2.2 Account Usage
• Registration is limited to users aged 18 and above.
• Users are responsible for maintaining the confidentiality of their account credentials.
• Misuse of the platform (e.g., fraudulent activity, spamming) will result in account suspension or termination
2.3 Payment Policy
• Payments are processed through secure, approved methods.
• Commission fees are automatically deducted from vendor transactions.
2.4 Cancellation & Refund Policy Vendor Based:
• Each vendor sets their own cancellation and refund policies. Clients must review and agree to these policies during booking.
• iPlan is not responsible for enforcing vendor refund policies but may assist in dispute resolution.
Vendor-Initiated Cancellations:
• Clients are entitled to a full refund or a suitable replacement in the event of vendor cancellations
Dispute Resolution:
• iPlan serves as a mediator in disputes between clients and vendors. Unresolved issues will be referred to Saudi judicial authorities, as applicable.
Refund Processing
Refund timelines and methods depend on the vendor’s policy. iPlan ensures vendors comply with their stated policies.
2.5 Force Majeure
in cases of force majeure (e.g., natural disasters, pandemics, governmental actions), bookings and services will be re-evaluated to protect the interests of all parties involved. iPlan will act as a mediator to ensure fair resolutions between clients and vendors, considering the specific circumstances of each case. Any related disputes will be governed by the applicable laws and regulations of Saudi Arabia.
2.6 Prohibited Activities:
Users must not:
• Use the platform for illegal purposes, fraud, or spamming.
• Harm or abuse other users or vendors.
Penalties for Violations:
• Accounts engaged in prohibited activities will face suspension or termination. Misuse can be reported via [admin@iplan.com.sa].
2.7 User Rights (GDPR/CCPA Compliance)
Users have the following rights:
• Access: Request details of the personal data we hold.
• Modification: Request corrections to your data
• Deletion: Request data removal.
• Opt-Out: opt out of marketing communications or data sharing.
2.8 Governing Law and Jurisdiction:
• These policies are governed by the laws and regulations of the Kingdom of Saudi Arabia, including those issued by governmental authorities.
• Disputes are subject to the jurisdiction of Saudi courts.
• For international transactions, iPlan complies with applicable cross-border laws and international standards
2.9 Use of PubNub in Our App:
Our app uses PubNub, a real-time data streaming and messaging service, to provide fast and secure communication features. This service is integrated solely for in-app functionality and does not collect or share personal data beyond what is necessary for its operation.
What Data is Processed?
PubNub facilitates real-time messaging and notifications within our app. The data processed may include:
• Messages sent and received within the app.
• Device identifiers (non-personally identifiable) for real-time synchronization.
• Connection metadata to ensure seamless communication.
How is Your Data Protected?
PubNub facilitates real-time messaging and notifications within our app. The data processed may include:
• All communications through PubNub are encrypted to ensure security and privacy.
• We do not share, sell, or misuse any user data processed by PubNub.
• PubNub complies with GDPR, CCPA, and industry-standard security protocols.
Third-Party Data Handling
• PubNub does not have access to or store personal user data beyond what is required for real-time messaging.
• Users' private messages are not stored permanently by PubNub or our app.
For more information, you can review PubNub’s Privacy Policy here.
If you have any concerns about your data privacy, feel free to contact us at admin@iplan.com.sa
Delete Account & Data Deletion
You can delete your account at any time through the delete account section inside the application. Once your account is deleted, all associated personal data will be scheduled for removal.
Data Retention After Deletion
After you delete your account, your data will be securely retained for 45 days. This retention period allows for potential recovery in case the deletion was accidental or in the event of disputes. During this time, your data will not be used for any purpose.
After the 45-day period, all personal data will be permanently deleted from our systems, unless we are legally required to retain certain information.
You do not need to make a separate request for data deletion—this process happens automatically after account deletion.
For any questions or support related to account or data deletion, you may contact us at admin@iplan.com.sa
Business Documents
Your uploaded business documents are securely stored and used exclusively for verification purposes. We ensure compliance with privacy regulations. These documents are not shared with third parties or used for any other purpose.
Contact Us
For any inquiries, please contact:
Email: admin@iplan.com.sa
